Effective and last updated: September 1, 2026
Short version: CounselorAI provides drafting and analysis tools through a website and machine-readable interfaces. Automated use is allowed through our published API, MCP, and A2A endpoints. Every output requires human review before it is used for a student, family, institution, or consequential decision.
These Terms are an agreement between you and 825 Consulting LLC, doing business as CounselorAI ("CounselorAI," "we," "us," or "our"). They govern the CounselorAI website, workspace, application programming interface (API), Model Context Protocol (MCP) service, Agent2Agent (A2A) service, test keys, live keys, generated output, and related services.
You accept these Terms by using the Services, creating an account, purchasing a subscription or credits, or directing an agent or software system to use the Services. If you use the Services for an organization, you represent that you have authority to bind that organization.
CounselorAI helps education professionals draft, revise, translate, review, and analyze college counseling materials. Outputs are generated with artificial intelligence and may contain errors, omissions, or outdated information.
You may use bots, scripts, agents, and automated workflows through our published API, MCP, and A2A interfaces. Automated access must use a valid key, stay within published schemas and rate limits, and follow these Terms. Scraping the website, bypassing access controls, or automating unpublished interfaces is not permitted.
You are responsible for activity performed with your keys, including activity initiated by an agent. Keep keys confidential, give each key only the scopes it needs, and revoke a key promptly if it may be compromised. You may not sell, publish, or share a key outside the account or organization for which it was issued.
You must have a lawful basis and appropriate authority for every item of personal information you submit. Do not submit Social Security numbers, account credentials, medical records, full financial account numbers, or information that is not necessary for the requested task.
If you use the Services for a school, district, college, or other educational institution, your institution must approve the use. Before submitting personally identifiable information from education records, the institution must execute a written agreement with 825 Consulting LLC, including the Data Processing Addendum or an approved equivalent. The institution remains responsible for determining whether its use satisfies FERPA, state student privacy laws, procurement rules, and its own policies.
Unless a written agreement says otherwise, use synthetic, de-identified, or minimized information. CounselorAI is not a HIPAA service, and you may not submit protected health information.
A test key returns labeled fixtures, cannot call the model, and does not incur usage charges. A live key can call the model and spend credits. Live keys are issued only after the account has completed an eligible credit purchase or has a separate written agreement.
Account information must be accurate. You may not create accounts to evade a suspension, rate limit, payment obligation, or usage control. We may reject, suspend, or close accounts associated with fraud, abuse, charge disputes, security risk, or violations of these Terms.
API prices are published in the tool catalog and returned through machine-readable discovery. One credit currently represents $0.001. We may change prices prospectively. The price disclosed for a call before execution controls that call.
Web subscriptions renew through Stripe until canceled. Cancellation takes effect at the end of the current paid period. Except where required by law, we do not provide prorated refunds for a partially used subscription period.
Except where required by law, credit purchases are final once credits are used. Requests concerning unused credits may be submitted to outreach@counselorai.app and are reviewed individually.
If Stripe issues a cash refund, reversal, or chargeback, the corresponding credits are reversed proportionally. This can produce a negative credit balance when some credits were already used. We may suspend live calls until that balance is resolved. A payment dispute may suspend the account while the dispute is open. Closing a dispute does not automatically restore an account.
You retain your rights in content you submit. You grant us a limited right to process that content only as needed to provide, secure, support, and comply with law for the Services. Subject to applicable law and third-party rights, you may use generated output. We do not use customer API inputs or outputs to train our own AI models.
You are responsible for confirming that submitted content and generated output do not violate another person's privacy, confidentiality, intellectual property, or contractual rights.
You may not:
Our Privacy Notice explains the data path, providers, retention, and user choices. The Data Processing Addendum applies only when it has been incorporated into an order form or otherwise accepted in writing by both parties.
We may update, limit, or discontinue features. We may change schemas or prices prospectively, but we will not intentionally repurpose an existing machine-readable error code or silently bill a test key. We do not promise uninterrupted availability. Planned changes that materially affect a contracted institution will be handled under its written agreement.
We may suspend access immediately when reasonably necessary to address security risk, unlawful use, nonpayment, a payment dispute, or material violation of these Terms. When practical, we will notify the account contact and provide a way to request review. You may stop using the Services at any time and may request account closure, subject to records we must retain for billing, fraud prevention, legal compliance, or dispute resolution.
To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not warrant that outputs are accurate, complete, unbiased, current, or suitable for a particular student or decision.
To the maximum extent permitted by law, 825 Consulting LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, admissions opportunities, or financial aid outcomes. Our aggregate liability arising from the Services will not exceed the amount you paid for the affected Service during the twelve months before the event giving rise to the claim, or $100 if you paid nothing. This section does not limit liability that cannot legally be limited.
California law governs these Terms, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes must be brought in state or federal courts located in Riverside County, California.
We may update these Terms as the Services and legal requirements change. We will post the new effective date and provide additional notice when required. Changes apply prospectively. Continued use after the effective date means you accept the revised Terms.
Questions, cancellations, billing issues, or legal notices may be sent to outreach@counselorai.app.